Refund & Return Policy
Effective Date: 22nd April, 2026
This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are handled for purchases made on Evolyte.
1. Eligibility for Returns
We accept return requests under the following conditions:
- Item received is damaged or defective
- Incorrect product was delivered
- Item is unused, in original condition, and in original packaging
Return requests must be made within 48 hours of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, installed, or altered
- Items without original packaging
- Products damaged due to misuse or improper handling
- Clearance or final sale items (if applicable)
3. Return Process
To request a return:
- Contact us within the return window
- Provide:
- Order number
- Description of the issue
- Clear photos (if damaged or incorrect item)
Once approved:
- Instructions for return or pickup will be provided
4. Replacement Policy
If a product is confirmed to be defective or incorrect:
- A replacement may be offered, subject to availability
- If replacement is not available, a refund may be issued
5. Refunds
Refunds are processed after:
- The returned item is received and inspected
- The request is approved based on policy conditions
Refund details:
- Refunds are issued to the original payment method
- Processing time: 5–10 business days (may vary by payment provider)
6. Return Shipping
- If the return is due to our error (damaged or incorrect item), return shipping may be covered by us
- For other approved returns, shipping costs may be the responsibility of the customer
7. Order Cancellations
- Orders can be cancelled before shipment
- Once shipped, cancellation may not be possible
To request cancellation, contact us as soon as possible.
8. Delayed or Missing Refunds
If you have not received your refund:
- Check your bank or payment method
- Contact your payment provider
- If still unresolved, contact us for support
9. Contact Information
For return or refund-related queries: